The questions people ask before buying, and the ones they ask on the day the parcel arrives. If yours is missing, email us using the address at the foot of the page.
Choosing
Will it take legal size?
Only if the page says so. Sheet capacity and paper size are listed separately because a file rated for a high sheet count is often cut for one size only.
What do the numbers on the page mean?
Every product page carries sheet capacity, paper size and material, listed as the maker publishes them. Where a figure is not published we leave it blank rather than invent one.
Buying and delivery
What does delivery cost?
Free on orders of ₹1,499 and above. Below that, one flat ₹59 covers the whole order — no handling, packing, fuel or remote-area fees.
How long does it take?
Handling is 1 to 2 business days, then transit 3 to 8 business days — about 3 to 5 business days to metro PIN codes and 5 to 8 business days elsewhere in India. Total from Hyderabad, Telangana: 4 to 10 business days. Orders confirmed after 3:00 PM IST join the next working day queue.
How can I pay?
UPI before dispatch, or Cash on Delivery when the parcel arrives. We do not accept credit cards, debit cards or PayPal, there is no card form on this site, and we do not offer EMI. Prices are in Indian rupees (INR).
Do you ship outside India?
No. We deliver within India only.
On arrival
Is this normal, or is it a fault?
Normal: pressing creases from flat-packing and a faint board smell when a carton is first opened. A fault is different: a broken mechanism, a torn cover, a spine that will not close, or a size that does not match the one ordered. Report a fault within 48 hours of delivery with the unboxing video.
Is anything not included?
Unless the product page lists it in the box, no — we do not supply labels, dividers and index sets unless the page lists them, because most offices standardise on their own label stock. Buy those locally.
Care, returns and warranty
How do I look after it?
Do not exceed the stated sheet capacity – an over-filled file is what breaks a spine – and store upright rather than stacked.
What is the return window?
10 days from delivery. The item must be unused, complete in the original packaging, with the invoice. Approved refunds are processed within 7 business days once it reaches us.
Is there a warranty?
We offer no six-month or manufacturer warranty of our own and we do not claim one. Where the maker provides a warranty, the card in the box governs it and we will point you to the right service channel. What we cover is condition on arrival.
Can I visit and see one?
No — we are online only, with no shop or showroom to visit. The registered address is where orders are packed and dispatched. That is exactly why sheet capacity, paper size and material are spelled out on every product page.
Still need us?
- Velvera Bazaar — sole proprietorship
- Address: 5-8-92-94, Gadwal Compound, Station Road, B/S Kamat Hotel, Nampally, Nampally, Nampally Station Road, lane, beside kamat hotel, Hyderabad, Telangana, 500001, India
- Phone: +91 79955 72230
- Email: sales@velverabazaar.shop
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.